Lead Management
Convert social chats and web inquiries into successful sales orders. Ginkgo Retail's lead management system captures prospective buyers from Facebook, Instagram, WhatsApp, and websites instantly, feeding them into a unified agent workflow.
Equip your sales team with automatic routing, WhatsApp bulk messaging campaigns, status pipeline tracking, and customer CRM timelines to maximize checkout conversion and repeat sales.
Seamlessly connect with your marketing channels and chat portals
Consolidate all incoming customer inquiries into a single, automated flow. Packro integrates directly with social channels, WhatsApp Business APIs, CRM hubs, and marketing networks, allowing your sales agents to close deals and verify orders quickly in one unified system.
Empower your agents with unified lead workspaces
Provide your sales and support agents with a single, consolidated dashboard. Keep WhatsApp conversations, social media DMs, SMS replies, and call notes in a unified customer timeline with detailed product tags.
Increase conversion rates and reduce lead leakage with intelligent distribution automation. Instantly assign leads based on agent occupancy, specialized product expertise, campaign origin, or standard round-robin routing rules.
Automated Assignment
Route incoming chat inquiries and form submissions to active sales representatives dynamically using round-robin or load-based routing rules.
WhatsApp API Integration
Send bulk WhatsApp notification campaigns, configure automated interactive quick replies, and verify user contacts using templated messages.
Pipeline Tracking
Monitor negotiation stages, handle customer follow-ups systematically, and transition successful leads directly to order fulfillment.
Performance Analytics
Track agent-specific response durations, customer contact conversion percentages, and total closed sales values in dashboard reports.