Refund Policy

1. Overview

This Refund Policy explains when and how you can get your money back for a Packro subscription. It applies to all paid plans purchased through our website and forms part of our Terms of Service. We want you to be confident in Packro, so if it is not the right fit for your business, we make it simple to ask for a refund.

2. 14-Day Money-Back Guarantee

You can request a full refund within 14 days of any payment, whether it is your first subscription payment or a renewal. No reason is required. Once the refund is processed, your subscription for that billing period is cancelled and access to paid features ends.

3. After 14 Days

Refund requests made more than 14 days after a payment are generally not eligible, as the service has been made available for that period. We will still consider a refund, in full or in part, where:

• You were charged in error, or charged more than once for the same period.
• You were charged for a renewal after cancelling before the renewal date.
• A prolonged outage or fault on our side prevented you from using the service.
• A refund is required under applicable consumer protection law.

4. Cancelling Your Subscription

You can cancel at any time from your account settings or by contacting us. Cancellation stops future renewals and takes effect at the end of the current billing period, so you keep access until then. Cancelling on its own does not refund the current period; if you are still within 14 days of your last payment and would like your money back, please request a refund as described below.

5. How to Request a Refund

Email us at info@packro.net with the following details so we can find your payment quickly:

• The business name and email address used for the subscription.
• The order or transaction number from your receipt.
• The date of the payment you would like refunded.

We aim to respond to every refund request within 2 business days.

6. How Refunds Are Paid

Our online orders are processed by Paddle.com, which acts as our reseller and Merchant of Record. Approved refunds are issued by Paddle to the original payment method used at checkout. Depending on your bank or card provider, it may take 5 to 10 business days for the refund to appear on your statement. You can also contact Paddle directly about any order through paddle.net.

7. Changes to This Policy

We may update this policy from time to time. Any changes apply to payments made after the updated policy is published, and never reduce the refund rights you had at the time of an earlier payment.