How MarketHub Used Packro to 40 hrs→3 hrs Monthly reconciliation
MarketHub is a Cairo-based multi-vendor marketplace connecting Egyptian consumers with verified local and international vendors across fashion, electronics, home goods, and beauty categories.
40 hrs→3 hrs
Monthly reconciliation
2×
Vendor GMV growth
340→800+
Vendors in 12 months
The Challenge
As MarketHub scaled to 340 vendors, their operations team was drowning in manual work. Each new vendor required a 4-step email approval process, manual catalogue uploads, and individual commission agreements tracked in spreadsheets.
Monthly commission reconciliation — calculating payouts per vendor based on category commissions, return deductions, and promotional contribution — was taking over 40 hours of finance team time every month. Errors were frequent and vendor disputes were rising.
The product moderation queue was backlogged by 5–7 days, meaning new vendor listings were sitting invisible to customers for nearly a week before approval — hurting vendor satisfaction and time-to-revenue.
The Solution
Packro's vendor portal gave each vendor a self-service onboarding flow: business verification, bank details, category selection, and product catalogue upload — all in one guided interface. Approvals moved from email chains to a structured review queue with one-click decisions.
Commission structures were migrated from spreadsheets into Packro's rule engine. MarketHub configured tiered commissions by category, vendor tier, and monthly GMV milestone — all calculated automatically on every transaction.
The product moderation queue was replaced with an AI-assisted review workflow: listings matching pre-approved vendor templates were auto-approved, while flagged items entered a human review queue. Moderation time dropped from 7 days to under 4 hours.
Monthly payout reports are now generated automatically on the 1st of each month, showing each vendor their gross sales, returns, commissions, and net payout — downloadable as PDF. Finance review time fell from 40 hours to 3 hours.
"We doubled vendor GMV in under a year. Packro made it possible to onboard vendors in minutes instead of days."
LLena Kovacs
CEO, MarketHub
Related Case Studies
View allBloomfields
B2B Wholesale
Bloomfields' 5-person wholesale sales team was losing deals because follow-ups were managed in a shared spreadsheet, with leads going cold after 48 hours.
Your Turn
Let's write your success story
Book a personalised demo and our team will show you exactly how Packro addresses your specific operational challenges.